Event Tracking¶

Introduction ¶

Cloud Softphone app can be integrated with Google Firebase service to allow tracking of certain in-app events for purposes like:

analytics for running advertising campaings, conversion tracking
monitoring user behaviors, early detection of situations with poor user experience
usage statistics, demographics, details about audience

Event tracking has to be enabled in “Features” section of your Cloud Softphone app. It is currently only available for full white-label apps. Once the feature is enabled, you will be able to fill in the credentials for your event tracking service inside the “Whitelabel options” step.

Supported Event Tracking Services ¶

Cloud Softphone currently supports the following event tracking system:

Google Firebase (https://firebase.google.com)

Reported Events ¶

Cloud Softphone has to map in-app events to the events recognized by the tracking service. A list of types of tracked events and their event name mappings follow.

Account Created ¶

This event is reported when user creates a new account and saves it This typically happens after the app is provisioned. Note that this event does no checking whether the account is valid or whether it was successfully registered.

Mappings:

Service

Event Name

Firebase

signup

Account Registered ¶

Reported when an account successfully registers with SIP server. This usually happens shortly after the app is started or moved from background to foreground.

Mappings:

Service

Event Name

Firebase

login

App Started ¶

Reported whenever the app is started.

Important

Note that this event is reported only when the app is already provisioned. Starting the app into initial screen where the user can scan QR code, fill in username&password or go through registration wizard will NOT trigger this event.

Mappings:

Service

Event Name

Firebase

app_start

Outgoing Call ¶

Reported whenever the user originates an outgoing call.

Mappings:

Service

Event Name

Firebase

callout

Incoming Call ¶

Reported whenever the user receives an incoming call. This event is reported for both pushed and direct incoming calls, including calls handled by CallKit on iOS. The event is reported at the time the incoming call is received, regardless of whether the user answers or whether the call is rejected by DND etc.

Mappings:

Service

Event Name

Firebase

callin

Call Ended ¶

Reported when the call reaches terminal state (user hangs up, call is terminated because of no network etc.)

Mappings:

Service

Event Name

Firebase

callend

Screen View ¶

Reported when the user switches screens inside the app. The event has a parameter which says which screen has been shown.

Mappings:

Service

Event Name

Firebase

screen_view