Obtaining troubleshooting logs and understanding the minimum system requirements for Android operating system (OS) are both basic steps in troubleshooting issues.
When softphone users encounter issues with the application, retrieve Session Initiation Protocol (SIP) logs from their devices and send the files to the support team for troubleshooting purposes.
SIP logs are generated by the softphone application. The logs contain communication details such as the application information, device information, network information, and error messages during calls or registration.
Enabling SIP Logging¶
SIP logging is not enabled by default. The softphone application collects troubleshooting logs once the logging function is enabled. To ensure that error details are recorded in the logs, users must enable this function before errors occur.
Retrieving SIP Logs¶
Softphone users can retrieve SIP logs in the application only after enabling the SIP logging function.
If users intend to reproduce an error and record its details in the log for troubleshooting, they must first enable the logging function. Refer to the Enabling SIP Logging section to turn on this function.
Minimum System Requirements¶
To ensure the softphone application runs smoothly, the user devices must meet certain minimum system requirements.
The minimum supported OS version is Android 6.