Quick Dial items show in the Quick Dial panel in Cloud Softphone app. The entries may be added by user and they can also be provisioned from Cloud Softphone portal and/or directly by provider via Global External Provisioning.
Since both end user and provider can modify the items, conflicts may happen. Cloud Softphone solves the problem using the concept of merging, as described in Mergeable XML
When provisining Quick Dial items, use the XML format below:
<quickDial> <item id="qd1" priority="50"> <displayName>Canteen</displayName> <uri>5000</uri> </item> <item id="qd2"> <displayName>Secretary</displayName> <uri>1234</uri> </item> </quickDial>
The example above should be pretty straightforward. Note that the first item is provisioned with priority=”50”, which is higher than GUI priority. This will make the item non-editable in GUI.