.. _quickdial: ========== Quick Dial ========== .. contents:: :local: :depth: 3 Overview ======== Quick Dial items show in the Quick Dial panel in Cloud Softphone app. The entries may be added by user and they can also be provisioned from Cloud Softphone portal and/or directly by provider via :ref:`global-external-provisioning`. Since both end user and provider can modify the items, conflicts may happen. Cloud Softphone solves the problem using the concept of merging, as described in :ref:`mergeable-xml` XML Format ========== Use the XML format below to provision Quick Dial items: .. code-block:: xml Canteen 5000 firstContactUrl Secretary 1234 secondContactUrl The example above contains 3 items: 1. The first item is a new item with ``id="qd1"`` and ``priority="50"``, which is higher than GUI priority. This makes the item non-editable in GUI. 2. The second item is a new item with ``id="qd2"``. 3. The third item is a remove action for item with ``id="qd3"``. This will remove the item from the Quick Dial list.