Troubleshooting¶
This section covers known problems around some specific corner cases.
WebRTC version¶
We advise to update if you have version older than 1.12.1
, because in earlier versions
calls won’t work in the Chrome 68 (to be released around 24/7/2018).
You can determine source version in several ways:
- when logged in: in settings / about / show extended version info
- in the dev tools (press F12 on windows, or right click on page - inspect on any platform), tab Console: the first line contains version info
PBX issues with ssrc attributes¶
Some PBXs are filtering out a=ssrc
lines out of SDPs.
This causes issues for Chrome, as it needs those attributes to recognize different streams.
Therefore video (including screen sharing) is not supported (and we advise to disable it) for such PBXs.
No audio / helicopter sound¶
When you hear repetitive sound with no trace of actual voice / words, please check that you have configured encryption properly (e.g. that en/decryption is done on both ends), or try to turn it off entirely.