Cloud Softphone License principles

One License per Application (Cloud ID)

The core principle of our licensing model is that each Cloud ID has its own license. A Cloud ID represents one application in our platform — typically one branded app available in the app stores. Each Cloud ID (application) includes:

  • Its own license

  • A one-off setup fee

  • A monthly platform fee

  • A per-user price

This applies to all bundle types:

  • White Label

  • Full Feature

  • Enterprise

In other words, every branded application is licensed independently.

Multi-Tenant Licensing (for White Label Apps)

For customers who want to resell or provide branded apps to their own clients, we offer a Multi-Tenant licensing model. This model allows you to create and manage multiple customer applications from a single main application.

How it works

You start with a White Label application (your main branded app). From this application, you can provision additional applications for your customers.

  • These customer apps can use lower-tier bundles, such as Full Feature.

This creates a multi-tenant environment where you can manage multiple branded deployments under your main account.

Why Multi-Tenancy Is Useful

Multi-tenancy is commonly used by:

  • Resellers

  • Service providers

  • UC / telecom providers

  • Platforms serving multiple organizations

It allows you to:

  • Provide custom branding for each customer

  • Manage multiple deployments from one main portal

  • Offer customers their own branded application experience

Cost Advantages

Lower-tier bundles used in multi-tenant deployments are significantly more affordable:

  • lower one-off cost

  • lower monthly fee

  • Different per-user pricing

This makes it economically viable to deploy branded apps for multiple customers.

Additional Licensing Principle

Multiple White Labels Without Multi-Tenancy

Another important aspect of our licensing model is that you do not need a higher-tier bundle or multi-tenant setup to operate multiple branded applications. Clients can simply license multiple White Label applications under the same reseller account. Each application will still have its own Cloud ID and license, but they can all be managed from the same account.

Volume-Based Pricing for White Label Apps

For customers operating multiple White Label applications, we apply a volume-based pricing model.

The principle is simple.

The more White Label applications you operate

  • The lower the price per application becomes

These volume tiers can provide discounts of up to 50% compared to public pricing.

This model is particularly useful for:

  • Resellers

  • Service providers

  • Telecom operators

  • Platforms serving multiple brands or organizations

It allows you to scale your portfolio of branded apps while reducing the cost per deployment.

How This Differs from Multi-Tenancy

It is important to distinguish between the two models.

Multi-Tenancy

  • One main White Label application

  • Used to provision additional customer apps

  • Often used by resellers serving many customers

Multiple White Labels with Volume Pricing

Multiple independent White Label applications

  • Each with its own Cloud ID and license

  • Discounted based on number of apps

In Summary

  • Every application (Cloud ID) has its own license

White Label apps can provision additional customer apps

  • You can also run multiple White Label apps under one account

  • Volume discounts

  • Multi-tenancy is optional, mainly used for reseller-style deployments

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