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Usage
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Cloud Softphone encompasses the following charges:

*   **One-time setup fee** - This fee is a one-time payment.
*   **Monthly price for enabled features** - This is the recurring monthly price for the features that are enabled.

Additionally, there are four optional monthly charges:

*   **Monthly Price per User for Generic Users** - This charge applies to each mobile user (iOS and Android) if enabled.
*   **Monthly Price per User for Desktop Applications** - This charge applies to each desktop user (Mac and Windows) if enabled.
*   **Monthly Price per User for Chime Users** - This charge is for each user utilizing the Video Conferencing feature if enabled.
*   **Monthly Price per User for Turnkey Messaging** - This charge applies to each user utilizing the Messaging feature if enabled.

All costs are detailed in the **Features & Pricing** section when you are selecting features for your Cloud Softphone app on the Cloud Softphone portal.

..  raw:: html

    <iframe width="560" height="315" src="https://www.youtube.com/embed/pBpjv8aCj4w?si=XCy9MtbExBsC6Kp4" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>

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Per-User Billing Explanation
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The four optional items are charged per user on a monthly basis based on their unique SIP-ID. 
Each user's SIP-ID at the SIP level serves as their unique identifier. For instance, if the user "John Doe" has the SIP-ID 1234568\@myvoipserver.com on the server, that ID will consistently be used for billing purposes.

For the users of desktop, mobile devices, and Turnkey messaging, their activity is tracked over a 30-day cycle. If a user registers at least once within this period, they are considered a valid billable user. 
However, if a user inactive during this period, such as being on vacation, they will not be billed.

For the Video Conferencing, only the Host incurs a flat monthly fee. Invitees and guests are excluded from any charges.

Consider the example of John Doe, who owns three mobile devices all registered with the same SIP ID (1234568\@myvoipserver.com). 
In this scenario, John Doe will only be charged once for the usage of all three devices since they share the same SIP-ID. 
The same principle applies to desktop, conferencing, and messaging services. 
While these services may have their own pricing tiers, the logic remains consistent: we charge per SIP-ID, not per device.

After each billing cycle concludes, we will provide you with detailed invoices. Additionally, you will receive a .csv file that you can utilize with your own billing systems for reconciliation purposes.